Knowledge base article

Update your cPanel password

There are two options for resetting your cPanel password, this guide provides instructions for both options

1. Reset your cPanel password in cPanel - This option requires your current cPanel password

If your cPanel password is lost, the password was included in the original Welcome to Serversaurus or IMPORTANT: Hosting Documentation email. If you can't locate the email, you can request our support team to send the Hosting Documentation to your address.

Once you've located your cPanel password, you can follow the below steps to reset your cPanel password in cPanel:

  1. Login to the Client Area, if you've forgotten your password, reset your password
  2. Select the Services menu, then select My Services from the drop down menu
  3. Select Active next to the service you want to update
  4. From the Actions menu, select Login to cPanel
  5. Within cPanel, select your cPanel username in the top right hand corner, from the drop down menu select Password & Security
  6. Fill out the form with your desired password and save changes.

2. Use the Password Reset option via the cPanel login page - This option requires your cPanel contact email address to be valid

These steps will teach you how to check and update your contact details before requesting a password reset.

  1. Login to the Client Area, if you've forgotten your password, reset your password
  2. Select the Services menu, then select My Services from the drop down menu
  3. Select Active next to the service you want to update
  4. From the Actions menu, select Login to cPanel
  5. Within cPanel, select your cPanel username in the top right hand corner, from the drop down menu select Contact Information
  6. Check and/or update the contact email address at the section
  7. Select Logout in the top right hand corner
  8. Select Reset Password and then enter your cPanel username, proceed to Reset Password
  9. Enter your contact email address as set in cPanel and select Send Security Code (note, the Hint displayed is generic, so please disregard it)
  10. Enter the security code sent to your address and proceed to update your cPanel password.

Last updated November 30, 2023

Can't find what you're looking for?

Submit a question