Technical support knowledge base

General technical documentation for managing web and email hosting, apps and more!

Technical support articles

A beginners guide to email spoofing

Accessing your site before changing DNS

An introduction to email authentication

Basic WordPress security and site management

Check MySQL database table disk usage

Configure object cache with memcached and Litespeed Cache plugin

Configure spam filtering in cPanel

Connect via SFTP using SSH key authentication with FileZilla

Connecting to Serversaurus shared hosting via SFTP

Create a clone of your website

Create a SSH key pair and configure your SSH key in cPanel

Create a WordPress administrator via MySQL CLI

Create a WordPress administrator via phpMyAdmin

Create a WordPress cron task in cPanel

Disable automatic WordPress updates via wp-config.php

Download or restore individual files, directories or database backups with JetBackup

Enabling PHP extensions, Changing PHP Version and Setting PHP Options

Export or Import a MySQL database via CLI

Force HTTPS via .htaccess

Force HTTPS via .htaccess (cPanel)

Getting Started with Anycast DNS

Getting Started with the Content Delivery Network (CDN)

Getting Started with Virtual Machines

Go live with your WordPress staging website

Help! I need a backup of my cPanel-hosted website

Hide .html extension using .htaccess

How did my WordPress website get hacked? What do I do?

How to ensure website generated emails are delivered successfully

How to issue a Let’s Encrypt certificate

How to remove Site Software management

I can receive email but can’t send!

Install WordPress via SSH

Introduction to LiteSpeed Cache

LiteSpeed Web Cache Manager

Manage DNS zones with the cPanel Zone Editor

Managing your disk usage

Manual WordPress migrations in a nutshell

Manually re-install WordPress

Migrate remote staging website to local hosting server

Migrate remote transactional website to local server

Migrating email from one POP/IMAP email account to another

My site and/or email service is down

Network Firewall (I can’t access my services on a non-standard port)

Optimising Wordfence firewall and security settings

Pointing your domain to Serversaurus

Pointing your domain to Squarespace with cPanel

Prevent website generated spam with CAPTCHA

Push updates from a staging to production website

Reconfigure production website to subdomain

Recover your hacked WordPress website

Remove Wordfence firewall block via MySQL CLI

Secure your WordPress installation

Setting up email on your iPhone

Setting up your email client

Subdomains for test sites & more

Troubleshooting mail issues

Unable to renew certificate: The Let’s Encrypt HTTP challenge failed

Understanding CloudLinux resource limits

Update a WordPress website to use a new domain name

Update your WordPress username via phpMyAdmin

Using Serversaurus’ nameservers but hosting your email elsewhere

Using the Serversaurus Cloud CDN with your WordPress website

Welcome to Anycast DNS

WordPress permissions

WordPress: Setting up WP Fastest Cache

WordPress: Troubleshoot high CPU consumption