Configure spam filtering in cPanel

This article will guide you through using the Spam Filters function in cPanel

Spam Filters is a great feature in cPanel which allows you to adjust how incoming mail is being handled by your cPanel account. If you're experiencing issues with spam, a good first step to getting your spam issue under control is adjusting your Spam Filters settings to be more aggressive when identifying spam.

Let's get started! To follow this guide you need your cPanel login credentials. If you have forgotten your cPanel credentials, they were included in the original Welcome to Serversaurus or IMPORTANT: Hosting Documentation email which you should find in your inbox, otherwise follow these instructions on how to update your cPanel password.

1. Login to cPanel and navigate to the Spam Filters function, use the search bar to assist you
   
2. Enable the Spam Filter by selecting the button next to Process New Emails and Mark them as Spam
   
3. To adjust the spam filters to be more or less aggressive, select Spam Threshold Score, then choose your preference from the drop down list, 10 being the least aggressive and 1 being the most
   
4. To continue configuring the spam filter, select Return to "Overview"
   
5. Choose from the options available, such as enabling Move New Spam to a Separate Folder (Spam Box) or Automatically Delete New Spam (Auto-Delete). You can also whitelist or blacklist email addresses, by navigating to the Additional Configurations (For Advanced Users) and adding email addresses or domains to the whitelist or blacklist.

If after adjusting the spam filter settings your issues persist, sometimes the inbuilt cPanel spam filter is not advanced enough to tackle all spam, so consider our SpamExperts Professional Spam Filter which is an addon available for your cPanel account or a dedicated email service such as our Dedicated Email Hosting or Google Workspace which both have excellent inbound spam filtering.